Privacy Policy

1. Introduction

Beamtrace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility tracking service (the "Service").

By using Beamtrace, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Authentication credentials
• Account preferences and settings

2.2 Tracking Data

To provide our AI visibility tracking service, we collect and process:

• Brand names, products, and business entities you want to track
• Competitor information you provide for comparison
• Prompts, queries, and search terms you want to monitor
• Content URLs and citations you want to track
• AI platform responses and recommendations related to your tracking requests

2.3 Usage Data

We automatically collect information about how you use our Service:

• Pages visited and features used
• Time spent on the Service
• Device information (browser type, operating system)
• IP address and general location data
• Error logs and performance data

2.4 Payment Information

Payment processing is handled by Paddle, our payment provider. We do not store credit card numbers or full payment details. Paddle may collect and process payment information in accordance with their privacy policy.

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To track AI visibility, analyze AI platform responses, generate reports, and provide analytics
• Account Management: To create and manage your account, process subscriptions, and provide customer support
• Service Improvement: To analyze usage patterns, improve our AI tracking algorithms, and enhance the Service
• Communication: To send service updates, respond to inquiries, and provide important notices
• Legal Compliance: To comply with legal obligations and protect our rights

4. Data Processing and AI Analysis

Our Service uses AI and automated systems to:

• Query AI platforms (ChatGPT, Gemini, Claude, Perplexity, etc.) with your tracking requests
• Analyze AI-generated responses for brand mentions, rankings, and recommendations
• Process and store AI platform responses for historical tracking and trend analysis
• Generate visibility scores, competitive comparisons, and analytics reports

This processing is necessary to provide the core functionality of our Service. AI platform responses are stored securely and used solely for your tracking and analytics purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze Service usage and performance
• Provide personalized features

We use Google Tag Manager to manage analytics and tracking scripts. You can control cookies through your browser settings, though this may affect Service functionality.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate the Service (hosting, analytics, payment processing)
• AI Platforms: We query public AI platforms (ChatGPT, etc.) with your tracking requests. These queries do not include personal information beyond the brand/query terms you specify
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as:

• Your account is active and you use the Service
• Necessary to provide the Service and fulfill our contractual obligations
• Required by law or to resolve disputes

You can delete your account at any time, which will initiate deletion of your personal data subject to legal retention requirements.

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing
• Opt-out: Opt out of sale of personal information (we do not sell data)

To exercise these rights, contact us at [email protected].

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]